Shipping policy
Dry Goods
Orders are processed within 1-3 business days. Standard shipping typically arrives within 3-7 business days depending on your location and carrier. You will receive a tracking number by email once your order ships.
Livestock Shipping
Live animals require special handling and ship separately from dry goods on their own schedule:
- Shipping days: Livestock ships Monday through Wednesday only, via overnight carrier service, so animals are never in transit over a weekend.
- Packaging: Livestock is packed in insulated, temperature-controlled boxes with heat or cold packs added as needed based on season and destination.
- Signature required: An adult signature is required on delivery for all Livestock shipments.
- Weather holds: We monitor weather along the shipping route and may delay a shipment for the animal's safety during extreme heat, cold, or storms. You will be notified of any delay.
- Live Arrival Guarantee: See our Refund Policy for the inspection and claims process required to qualify.
- Service area: We currently ship Livestock within the contiguous United States only. Dry goods may ship more broadly; contact us for details.
Local Pickup
Local pickup is available at checkout for both Livestock and dry goods. In-store Livestock purchases are covered by our In-Store Guarantee (see Refund Policy): bring a water sample at the time of purchase for 48-hour coverage, or enroll in our Aquarium Maintenance Service for an extended 2-month guarantee. Without a sample or an active service plan, in-store sales are final.